Terms & Conditions of Payroll Service

This Payroll Service Agreement (the "Agreement") is made and entered into by and between you and Payroll Panda Sdn Bhd, a Malaysian private limited company doing business as “Payroll Panda”. This Agreement contains the terms and conditions that govern the use of, and the terms and conditions upon which Payroll Panda will provide to you, certain payroll processing (both monthly and yearly), pcb/epf/socso related services and other payroll services (collectively the “Service”), which is provided through Payroll Panda’s online software application and website operated by Payroll Panda.

You are required to indicate your acceptance of the terms and conditions below in order to access and use the Service. By accessing and/or using the Service, you are consenting to be bound by this Agreement. If you are agreeing to these terms on behalf of a business, you represent and warrant that you have authority to bind that business to this Agreement, and your agreement to these terms will be treated as the agreement of the business. In that event, “you” and “your” refer to that business.


As long as you meet your payment obligations and comply with the terms this Agreement, Payroll Panda will provide you the Service for the purpose of calculating payroll and its associated liabilities for your business. You may not use the Service on a professional basis for anyone other than you.

Depending on the type of Service you request, you may need to agree to additional terms and conditions and complete and sign additional forms or authorizations that Payroll Panda provides to you as required by law or otherwise necessary to provide the Service.

You consent to and authorise Payroll Panda at any time to obtain credit reports about you and/or your business, and to report adverse credit information about you and/or your business, to others, including the LHDN and any applicable statutory bodies. Payroll Panda may, at its discretion, decline to offer the Service to you for any reason, including in the event that the enrollment process is not satisfactorily completed, Payroll Panda is unable to verify satisfactory credit of you and/or your principals and/or for other lawful business reasons.

Prior to your initial payroll processing date, you must submit the completed and executed documents Payroll Panda requires for providing the Service, including your payroll and employee information, and any additional information requested by Payroll Panda. In performing the Service, you acknowledge and agree that Payroll Panda is not acting in a fiduciary capacity for you and/or your business and using the Service does not relieve you of your obligations under Malaysian laws or regulations to retain records relating to your data contained in Payroll Panda’s files.

The Service does not include obtaining access to the Internet for connecting to the Service. You acknowledge that the operation and availability of the communications systems used for accessing and interacting with the Service or to transmit information to the statutory bodies can be unpredictable and may, from time to time, interfere with or prevent access to the Service or its operation. Payroll Panda is not in any way responsible for any such interference with or prevention of your use of or access to the Service. In such cases, you must contact customer support by other means for instructions on how to calculate payslips for your employees and make statutory payments and submissions. You will, at your own cost and expense, obtain, install and, at all times during its utilization of the Service, maintain in good working order all software, hardware and other equipment necessary for you to perform in accordance with this Agreement. In the event of any failure of such software, hardware or other equipment, you will deliver to Payroll Panda all data which you would otherwise have provided that is necessary for Payroll Panda to perform Payroll Panda’s obligations in connection with the Services.

You agree not to:

Payroll Account

You will designate and authorize either yourself and/or one or more individual users of the Service with authority to act on your behalf and to bind you and/or your business (each a “Payroll Administrator”), who may access the Service by entering a confidential email and password created by following the instructions provided via the Service and which will entitle them, depending on their designation and permissions given, to have authority to access, review, modify and/or provide approvals on your behalf. The Payroll Administrator will approve and submit the Payroll Information thereby authorizing Payroll Panda to create and transmit forms and files necessary to process your payroll and statutory body transactions.

You will, and will cause your authorized users to, take reasonable steps to maintain the confidentiality of the authorization procedures and the email/password combination and related instructions provided by Payroll Panda. If you believe or suspect that any such email/passwords or related instructions have been known or accessed by unauthorized persons, you will immediately notify Payroll Panda in a manner affording Payroll Panda a reasonable opportunity to act on the information, and you acknowledge that failure to immediately notify Payroll Panda could result in unauthorized access to confidential information concerning you and your employees. Payroll Panda reserves the right to prevent access to the Service should Payroll Panda have reason to believe the confidentiality of the security procedure or the confidentiality of the email/passwords have been compromised. You are responsible for any actions taken on the Service by your Payroll Administrator and/or any other authorized users, and for any transactions resulting from your failure to maintain the confidentiality of your account. You agree that the provision of a email/password by you, your Payroll Administrator and/or any other authorized users, will have the same effect as providing a written signature authorizing electronic payments, submissions and other actions on the Service.

Payroll Information

Payroll Panda will notify you via electronic communication or by other means when all data necessary to begin the Service has been received and the enrollment process has been completed. You shall then, prior to submitting your first payroll, review for completeness and accuracy the Payroll Information. For purposes of this Agreement, “Payroll Information” shall mean all information posted for your review on the Service such as, the information used to calculate and pay employee payroll, track your employee’s leave, payments of pcb/epf/socso in compliance with the laws and regulations of such statutory bodies. You must correct incorrect or missing Payroll Information, either by itself or by notifying Payroll Panda in the manner specified in the electronic communication and within the time period specified therein. You are fully responsible for the accuracy of all information you provide, submit and/or approve, including, without limitation any penalties.

You agree that by submitting each payroll (including the first payroll):

Payroll Panda may permit, but shall not be obligated to permit your Payroll Administrator or other a designated representative to communicate with Payroll Panda by electronic mail or other means about the Service. You acknowledge that any such electronic mail communication or other means of communication will be made available for your benefit and convenience, that any Payroll Information, Entries or other instructions communicated to Payroll Panda will be deemed to have been fully authorized by you and you shall be fully responsible for the accuracy of such information including, without limitation, any tax or other penalties; and that, notwithstanding such deemed authorization, Payroll Panda may in its sole discretion refuse to accept or act upon any such instructions.

Payroll Panda, its employees and agents will hold in strict confidence all data furnished by you or produced by Payroll Panda under this Agreement; provided, however, that such parties will not be held liable if such data is released through other sources, or if Payroll Panda, its employees and agents release the data because of a reasonable belief that you have consented to such disclosure.


In order to use the Service, you must submit accurate salary/wage and payroll information to Payroll Panda during the enrollment process. Payroll Panda will not be liable for any penalty, interest or other liability that results from inaccurate or incomplete information you supply. The payroll information must be reconciled with your employee’s previous payslips or previous payroll information for the current tax year. Thereafter, you shall timely and accurately update all wage and payroll information as necessary to reflect changes with additional information requested from time to time by Payroll Panda. It is your responsibility to submit complete and accurate information to Payroll Panda and to remit the fees due in connection with the Service. Any penalty incurred due to late remission of payment or inaccurate information provided by you will be your sole responsibility. You further agree to hold Payroll Panda harmless from such liability. Payroll Panda, at its option, may decide not to submit your payroll monthly or yearly forms, make payments to the various statutory bodies, or otherwise process your payroll if there are any unresolved problems with any information requested by Payroll Panda or submitted by you. Payroll Panda’s sole liability and your sole remedy for Payroll Panda’s negligent failure to perform the payroll submission/payment portion of the Service shall be:

You are responsible for:

Services Fees and Charges

You agree to pay the fees for the Service in accordance with applicable fee schedule. You agree to reimburse Payroll Panda for any sales, use and similar taxes arising from the provision of the Service that Malaysian government may impose. Payroll Panda may charge additional fees for exceptions processing, setup and other special services. Payroll Panda reserves the right to change the schedule of fees from time to time. You will be notified of any change in fees at least 30 days in advance of the effective date. If a fee increase or change to this Agreement is not acceptable, you may cancel the Service as provided herein prior to the time when it takes effect. Your continued use of the Service constitutes your agreement to those changes. If Payroll Panda is unable to collect fees due because of insufficient funds in your Bank Account or for any other reason, you must pay the amount due immediately upon demand, plus any applicable exceptions processing fees, bank fees or charges for return items. In addition, Payroll Panda may suspend the Service or terminate this Agreement and avail itself of any other available remedy. Payroll Panda also reserves the right to make any appropriate reports to credit reporting agencies, financial institutions, statutory bodies and polis, and cooperate with them in any resulting investigation or prosecution.


Your use of the Service is entirely at your own risk. Payroll Panda is not in the business of providing legal, tax, financial, accounting, employment, or other professional services or advice. You should consult a professional trained in those areas if you need such assistance. The Service is provided "AS IS" and on an “AS AVAILABLE” basis. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Payroll Panda DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, DATA LOSS, NON-INFRINGEMENT, OR THE ACCURACY, RELIABILITY, QUALITY OF ANY INFORMATION OR CONTENT IN OR LINKED TO THE SERVICE. Payroll Panda DOES NOT WARRANT THAT THE SERVICE WILL BE COMPLETELY SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION. If the exclusions for any implied warranties do not apply to you, any implied warranties are limited to 60 days from the date of delivery of the Service.


The Service will continue until such time as you or Payroll Panda gives 30 days’ prior written notice (which may be given by email or through a notice in your account), unless termination is for cause. Payroll Panda may terminate or temporarily suspend your access to the Service in the event that:

Payroll Panda may immediately terminate this Agreement without notice to you if you file, or have filed against you, a petition under the Malaysian Bankruptcy Act or a similar state or federal law. The termination of the Service or this Agreement will not affect your or Payroll Panda’s rights with respect to transactions which occurred before termination. Upon any termination of the Service, your right to access and use the Service will automatically terminate, and you may not continue to access or use the Service. Payroll Panda will have no liability for any costs, losses, damages, or liabilities arising out of or related to Payroll Panda’s termination of this Agreement.

You agree to indemnify, defend and hold Payroll Panda and its agents, contractors, services providers and affiliates (each, an “Indemnified Party”), harmless against all liabilities, claims, demands, damages, losses, fines, judgments, disputes, costs, charges and expenses (including, without limitation, reasonable lawyer’s fees incurred in connection with such claims) made by you or others resulting from, arising out of or related to:



Governing Law

This Agreement shall be interpreted and construed in accordance with the laws of the State of Selangor, without regard to the conflicts of laws principles thereof. You irrevocably submit (for yourself and in respect of your property and business) to the jurisdiction of any state or federal court sitting in selangor, in any action or proceeding arising out of, or relating to, this Agreement and acknowledge and agree that all claims in respect of the action or proceeding may be heard and determined in any such court. You also agree not to bring any action or proceeding arising out of, or relating to, this Agreement in any other court. You waive any defense of inconvenient forum to the maintenance of any action or proceeding so brought.

Changes to the Service

Payroll Panda reserves the right to change the terms, conditions, and services at any time, which will be effective when posted on the Service or when you are notified by other means. Payroll Panda will try to, but is not obligated to, provide thirty (30) days prior notice of any such material change. If you do not wish to be bound by such change, you may discontinue using and terminate the Service before the change becomes effective. Your continued use of the Service after the change becomes effective, indicates your agreement to the change.


This Agreement constitutes the entire agreement between Payroll Panda and you regarding the Service and replaces all prior understandings, communications and agreements, oral or written, regarding its subject matter. This Agreement may be modified only by a written amendment signed by the parties or as otherwise provided herein. If any court of law, having the jurisdiction, rules that any part of this Agreement is invalid, that section will be removed without affecting the remainder of the Agreement. The remaining terms will be valid and enforceable. You may not assign this Agreement without the prior written consent of Payroll Panda. The provisions of this Agreement shall inure to the benefit of, and be binding upon, the parties and their respective successors and permitted assigns.

Electronic Transmission

This Agreement, and any amendments hereto, by whatever means accepted, shall be treated in all manner and respects as an original contract and shall be considered to have the same binding legal effect as if it were an original signed version thereof delivered in person. Neither party hereto shall argue that a contract was not formed hereunder based on either:

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